CRM and VoIP Integration

VoIP Integration

Twenty years of CRM and VoIP Integration experience — SIP connectivity; QoS; IVR branches; dial plans; codecs; monitoring; authentication; failover monitoring.

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Overview

Technical experience relevant to CRM and VoIP Integration spans SIP connectivity, PBX configuration, call routing, CRM synchronization, and failover monitoring. Victor’s deeper specialization covers queues, IVR branches, call events; CRM and VoIP Integration analysis covering QoS and failover.
CRM and VoIP Integration technical knowledge — CRM synchronization; IP networking; IVR logic; SIP signaling; NAT traversal; queues; call events; failover.
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Tools stack

And telephony configuration stack: 3CX, Asterisk, Twilio, SIP trunks, Wireshark, SIP trunk providers, Postman, Zapier, CRM connectors
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